Service and support

The key to Norfolk Copiers success is its high quality of service, an important factor in today's competitive, technology driven market place. Our service technicians carry substantial stocks of parts on their vehicles, which ensures that the vast majority of service calls are completed on a first visit fix basis.

Our average service call response time is less than four working hours, with our service engineers carrying mobile phones to enable them to respond rapidly to emergency calls by the rescheduling of routine maintenance calls.

Our workshop facilities provide for machines to be booked in for repair.

Workshop charges: £28.50 + VAT per hour.

COPIER SERVICING

We provide service and supplies for most leading makes of copiers and printers including Kyocera, Kyocera Mita, Utax, Olivetti, Develop, Konica Minolta, Ricoh, Rex Rotary, Nashuatec, Samsung, Panasonic, OKI, Epson, and Hewlett Packard.

Monthly or quarterly service agreement

You pay on a monthly/quarterly basis by a telephone requested meter reading. You pay for the number of copies multiplied by a copy charge.

The maintenance agreements provides the following:

• telephone service help line
• priority call-out
• call-outs and labour
• toners, drums & developers
• replacement parts for the lifetime of the machine
• loan machines if required

Time and materials agreement

Mono copier, printer, MFP

• call-out charge (including ½ hour on-site) - £48.50 + VAT
• each additional 20 minutes (or part thereof) - £10.50 + VAT

Colour copier, printer, MFP

• call-out charge (including ½ hour on-site) - £68.50 + VAT
• each additional 20 minutes (or part thereof) - £10.50 + VAT

DIGITAL DUPLICATORS

We provide service and supplies for Ricoh (including Rex Rotary, Gestetner, and Nashuatec) and Riso manufactured machines.

The following service options are available:

ANNUAL MAINTENANCE AGREEMENT

A one off annual payment provides easy budgeting of your machines servicing.

The maintenance agreement provides for the following:

• telephone support
• priority call-outs
• call-outs and labour
• replacement parts for the lifetime of the machine
• loan machine if required

Time and materials agreement
• call-out (including ½ hour on-site) - £68.50 + VAT
• each additional 20 minutes (or part thereof)  - £ 10.50 + VAT

FACSIMILE SERVICE

We provide service and supplies to most leading makes of facsimile machines including Samsung, Panasonic, Brother, Canon, and Muratec.

The following service options are available.

Annual maintenance agreement

A one off annual payment provides easy budgeting of the machines servicing. The maintenance agreement provides the following:

• telephone help line
• priority call-outs
• call-outs and labour
• replacement parts for the lifetime of the machine
• loan machine if required

Time and materials agreement

• call-out (including ½ hour on-site) - £ 48.50 + VAT
• each additional 20 minutes (or part thereof) - £ 10.50 + VAT

 Norfolk Copiers norwich, service photocopiers, service printer, service laser printer, service colour printer, service color printer, service MFP, repair photocopier, repair printer, repair colour printer, service repair fax, service repair plan copier, repair and service kyocera, kyocera mita service repair, kyocera copier repair, kyocera printer repair, utax copier repair, utax printer repair, ricoh service repair, rex rotary service repair, nashuatec service repair, samsung service repair, panasonic service repair, epson service repair, HP service repair, Xerox service and repair, Canon service and repair, Sharp service and repair, Sharp toner, Xerox toner, Kyocera toner, Utax toner, Develop toner, Konica toner, Olivetti toner, HP toner, Hewlett Packard toner, Canon toner, Ricoh toner, Rex Rotary toner, Gestetner toner, Nashuatec toner, Samsung toner, Panasonic toner, Ricoh masters, Rex Rotary masters, Gestetner masters, Rex Rotary ink, Ricoh ink, Gestetner ink, norwich, dereham, swaffham, kings lynn, downham market, hunstanton, cromer, gt yarmouth, gorleston, lowestoft, ipswich, bury st edmunds, thetford, newmarket, cambridge, mildenhall, brandon, office equipment repair norfolk, office equipment repair suffolk suffolk, east anglian repair, copier repair east anglia